Before, people were passive about their care. Now they are more energized to take a greater interest.

If people are working around the clock, their first priority is not keeping it the neatest.

It's not something that I did. It's not something that I condone and it's not something that I would ever permit if it came to my knowledge.

This is the home of the most vulnerable patients at Lakeside.

They had some issues that they raised. All of those have been resolved.

Those are dependable guys, and we miss them from the lineup. But it's not four guys that make the whole team.

Whether e-mails were lost or not was a technical conclusion that had not been reached yet. What I asked be done was to conduct an investigation to determine the nature of the problem.

What I saw left behind ... I saw kind notes of wishing well to the persons who were coming in from several senior staff members to other people,

We're obviously comfortable with (the conditions) and happy to have the commissioner's support.